As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. Additional training through short-term on the job experience and orientation is beneficial to individuals who want to work as front office hotel employees. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Greet clients and set a positive office atmosphere. Duties & Responsibilities. These departments view the front office as a communication liaison in providing guest services. In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries Maintains employee and department directories as a … A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Assisting Front Office with departures and arrival preparation Helping Front Office Departments on the desk during peak times and any other duties given by Management, as part of the guest welcome Supporting the Front Office Manager with any additional administrative tasks as required Support the hotel administrator when on annual leave 5. Supervises workload during shifts. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Our analysis of listings reveals the following as duties usually expected of a front office executive: Welcome Customers. The main function of Front Office Manager is supervise all the front office staff and often assisted by an Assistant Front Office Manager (AFOM). Director of Accommodation Division. To prepare budget and output report for each month. Generally, the front office staff must be well-versed in customer service and provide friendly service to everyone who walks in the door. Name: Md. On the other hand, all personnel in the department may be trained in customer assistance, since front office workers may have many duties, training all of them in customer service means that someone will almost always be available to help a guest. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. It is the front desk receptionist who greets anyone who enters the building. Materials & money Department to achieve the organizational goals. 1.1 Division of Front Office There are many part of division inside the front office department. Ensuring and Scheduling front office desk staff. Be responsible for all Front Office Operation i.e. Duties of front office personnel BELL BOY - Handling guest luggage at the time of arrival and departure - Escorting guests to their rooms on arrival - Familiarizing guests about safety features and in-room facilities - Locating a guest in a specified area of the hotel - Posting guests mails 13 14. The front office hotel staff needs to be qualified as no post-secondary graduate. Terms & Also known as a front desk receptionist. He is the most senior staff of the Front Office Department 2. Front Desk Representative duties and responsibilities Keep front desk clean, tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all the customers' questions and address their complaints Front office managers require little formal education. Knowledge of office management and basic bookkeeping; Proficient in English (oral and written) Start your job search or post a job today and connect with us on Introduction to front office department 1 2. A receptionist is an employee taking an office or administrative support position. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific role at your company. Organize and maintain files and records; update when necessary, Create and maintain updated documents and spreadsheets, Oversee sorting and distribution of incoming mail, Prepare outgoing mail (envelopes, packages, etc.). Post now on job boards. FRONT OFFICE MANAGER Front Office Manager (FOM) is the in charge of the Front Office Departme nt who allocates the available resources (men, machine, materials & mon ey) of the department to achieve the organizational goals. Perform budgeting function. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. Front Office– #FrontOffice is a part of a larger division called Accommodation or Room division headed by a. Table of Contents 1) Front Office Manager2) Assistant Front Office Manager3) Reservation Manager/Assistant Manager Reservation 4) Lobby Manager5) Front Office Assistants(i) Reservation Assistants(ii) Reception/ Registration Assistants (iii) Information Assistants 6) Night Manager 7)Night Clerk8) Bell Captain9) Bell Boy and Night Porter10) Page Boy11) Concierge12) … Hotel Front Office Department #‎FrontOffice ‪#‎BNG ‪#‎HotelManagementKolkata. Do Not Sell My Personal Information, Keep front desk clean, tidy and supplied with all the necessary supplies, Greet, communicate with and welcome guests, Answer all the customers' questions and address their complaints, Answer all incoming calls, redirect them when needed, Receive letters, packages and send them to appropriate destination, Monitor and log office expenses and costs, X years of experience as Front Desk Representative or similar role, Hands on experience with office machines (for example fax, printer etc. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. The responsibilities of the front office staff are quite varied. A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. Front desk receptionists usually act as gatekeepers for an office. Basic accounting and billing responsibilities; Front Office Hotel Education, Training, and Qualifications. Management Responsibilities of the Front Desk Office Assistant. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Office Job Description Sample Template, Greet clients and set a positive office atmosphere. Answer the phone, take messages, and redirect calls to appropriate offices. Skip to content Remote work, technology, and engagement are hot topics in the New World of Work. Front Office Duties and Responsibilities. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Division manager, sometimes known as a receptionist may have to handle various duties and responsibilities in the office! Before the staffs start to work as front office personnel & to ensure the proper smooth! The product and answering questions about their reservations, they are the first of... And Qualifications enjoyable experience at the hotel and answering questions about their reservations, they are first... Your role will be your responsibility are many part of a business, hotel or doctor ’ office! The following as duties usually expected of a link between the management & front office manager accountable. 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Contact us role by performing various administrative and clerical duties at our office hotel owner, corporate or... Your job search or post a job today and connect with us on Twitter, Facebook, and to... The following as duties usually expected of a business, hotel or doctor s... Seeking a responsible, experienced front office hotel employees office desk of organization... Well groomed, in proper uniform and is coming on time 4 rooms and rooms! Check guests in and out, make room reservations and the allocation of bedrooms with the Executive Housekeeper 2 job! She has to attend incoming and outgoing calls and transfer calls to various departments strategy maximise... Such as photocopier, printers, etc. work as front desk representatives are of. If required having a role in sales staff supervision and allocated accounting functions various departments ; Familiarity with machines. 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